Frequently asked questions

1. What is the delivery time for my order?

All orders are processed within 1 to 3 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information (if available).

Shipping Time

After processing, the estimated delivery time is:

  • 6 to 10 business days

Please note that delivery times may vary depending on your location and potential delays with postal services.

2. How can I return my order?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please email us at info@novabloom-toronto.com and we will provide return instructions. Please note: return shipping costs are at your own expense.

3. What payment methods do you accept?

We accept:

  • Credit cards (Visa, MasterCard, AMEX)

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

4. Can I change or cancel my order?

If you contact us right after placing your order, we will do our best to process changes or cancellations. Once your order is being processed, this is usually no longer possible.

5. How can I contact customer service?

You can reach us by email at: info@novabloom-toronto.com  We usually reply within 24 hours.